Returns & Exchanges
At Henna Sooq, we want you to be completely satisfied with your natural hair care journey. If you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) and verify eligibility.
Prepare the Package
Carefully pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.
Ship the Items
Affix the provided shipping label or use a tracked carrier of your choice to send the package to the address specified in your return instructions.
Receive Your Refund
Once our team inspects the returned products, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing